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Knowledge base
Support
Occupancy Map
3
General guide of Occupancy
How does the availability of beds and rooms work?
How to block beds or bedrooms
Bookings
Bookings
8
How to register a new reservation
How Pre-Booking works
How to make, cancel or block Check out of a reservation
How to change / cancel nights or reservations
Map of Beds: How to change guests from beds or rooms
View all 8
Other settings
4
Booking Label: what it is and how to create it
How to attach vouchers, photos and documents on hqbeds
How the overbooking alert works
How the reservation change alert works on hq and OTAs
Reports
2
How to generate a Guest Report
Bookings report: Learn about filters
hqbookings
hqbookings
4
How to create ads / sales of services or products on hqbookings
How the currency converter works
Breakfast included or optional: how to set up
How to create and change discount coupons for reservations
POS
POS
5
POS terminal: what it is and how to configure
POS: How the sale of products or services works
How to deposit and withdraw POS terminal
How to make Cash Drain in the cashier
How to close your shift
Other Settings
2
What is the Opened Terminal Review
How to set up coupons, tickets or orders printing
Property
Basic Property Settings
2
First steps: how to begin
What are the room types and how to configure it
Rates and Availability
4
Setting special rates, high season and holidays
What are the availability conditions and how to configure
How to open and synchronize room type availability for OTAs and hqbookings
Setting proportional rate to the number of guests
Other Settings
1
Cleaning Control: What is Housekeeping and How to Use
Reports
3
How to open exported reports from hqbeds in Excel/ Google Sheets
How to generate an Monthly Average Ticket report
How to generate Invoices Report
Virtual Store
1
How hqbeds Virtual Store works
Slack
1
How to configure Slack alerts
Stock
Stock
0
Other Settings
3
Inventory Requisition: Controlling products for internal use
Combos: How to set up sales and inventory control
How to reset the stock
Finance
Finance
1
How Payments Works
Reports
2
How to generate an Expected Revenue Report
How to generate an Expenses Report
Staff
Staff
2
How to control users and permissions on the system
What is an employee account and how to use it
Synchronization
Synchronization
5
What are PMS, CM and OTAs?
How reservation synchronization works
Getting started: Synchronizing hqbeds with myallocator
Getting started: Synchronizing myallocator with OTAs
Myallocator: Common problems and solutions
Help Desk Software
by Freshdesk